Privacy policy
This policy explains what information AG Electrical collects when you use our website or work with us, how we use it, and your rights.
1. Who we are
AG Electrical is an electrical and IT services business run by Andy Glover as a sole trader, based in St Austell, Cornwall. We are the “controller” of your personal information, which means we decide how it is used and are responsible for looking after it.
If you have any questions about this policy or your information, contact us:
- Email: office@ag-elec.co.uk
- Phone: 01726 807170
2. What information we collect
We only collect what we need to quote for, carry out and certify your work.
- Contact details: your name, phone number, email address and the address of the property where work is needed.
- Enquiry details: what you tell us about the job, such as the type of work, the property and access arrangements.
- Job and certificate records: details of the work carried out, test results and certificates (such as EICRs), including the property address and the name of the person who ordered the work.
- Billing details: invoices and payment records. We do not store card or bank details on our website.
- Website usage: anonymous, aggregated visitor statistics (see section 6).
Most information comes directly from you, through our contact forms, by email or by phone. Sometimes it comes from others who arrange work on your behalf, such as estate agents, letting agents, landlords, or trade platforms like Bark and MyBuilder. If you are a tenant, we may receive your name and contact details from your landlord or agent so we can arrange access.
3. How and why we use it
The law requires us to have a valid reason (a “lawful basis”) for each way we use your information.
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry and prepare a quote | Taking steps at your request before entering a contract |
| Book, carry out and complete the work | Performing our contract with you |
| Produce certificates and keep test records | Legal obligation, and our legitimate interest in showing the work was done safely and correctly |
| Send invoices and keep accounts | Performing our contract, and legal obligation (tax records) |
| Contact tenants to arrange access for a landlord or agent | Our legitimate interest in completing work the property owner has ordered |
| Remind existing customers when an inspection is due again | Our legitimate interest in providing a good service. You can ask us to stop at any time. |
| Improve our website using anonymous visitor statistics | Our legitimate interest in running a useful website |
We do not send marketing emails, sell your information, or use it for automated decisions about you.
4. Who we share it with
We only share your information where it is needed to do the job or where the law requires it. We never sell it.
Services that store or process information for us:
| Service | What it does for us |
|---|---|
| Netlify | Hosts our website and receives contact form submissions |
| Zoho Mail | Our business email |
| Zoho CRM | Keeps track of enquiries, customers and jobs |
| Certmate | Produces and stores electrical certificates and test records |
| Cloudflare | Provides anonymous website visitor statistics |
These providers only use your information to provide their service to us.
Others we may share it with:
- The person or organisation that ordered the work, such as a landlord, estate agent or letting agent, who receives a copy of the certificate.
- Our accountant and HMRC, for tax purposes.
- Our insurers or legal advisers, if there is a claim or dispute.
- The police or other authorities, if the law requires it.
5. How long we keep it
We keep information only for as long as we need it, then delete it securely.
| Information | How long we keep it |
|---|---|
| Enquiries that don't go ahead | 12 months from your last contact |
| Customer and job records | 6 years after the job is completed |
| Invoices and accounts | 6 years, as required for tax records |
| Certificates and test records | 6 years after the job, or longer if our Competent Person Scheme or insurer requires it |
| Website visitor statistics | Anonymous and aggregated, so no personal record is kept |
6. Cookies and analytics
Our website does not use advertising, tracking or analytics cookies, so we don't show a cookie banner.
- nf_edge: a technical cookie set by our website host, Netlify. It is needed to deliver the website to you and does not track you.
- Cloudflare Web Analytics: gives us anonymous, aggregated statistics, such as how many people visit and which pages they view. It doesn't use cookies, doesn't build a profile of you and doesn't follow you across other websites. To produce these statistics, Cloudflare briefly processes technical information such as your IP address.
If you prefer, you can block analytics using your browser's privacy settings or an ad blocker. This won't affect how the website works for you.
If we add anything that needs your consent in future, we will ask before using it and update this policy.
7. Keeping it secure
We take sensible steps to protect your information, including password-protected accounts with two-factor authentication where available, secure (HTTPS) connections on our website, and limiting access to the information to people who need it to do the job.
Some of the services we use (section 4) may store or process information outside the UK, for example in the European Economic Area or the United States. Our Zoho account stores data in the United States. Where information leaves the UK, we ensure appropriate safeguards, such as UK adequacy regulations or approved contract clauses with the provider, are in place to protect it.
8. Your rights
Under UK data protection law, you have the right to:
- Ask for a copy of the information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information.
- Ask us to limit how we use your information.
- Object to us using your information where we rely on our legitimate interests.
- Ask for your information in a format you can pass to someone else.
Some rights have limits. For example, we may need to keep certificates and tax records for as long as the law requires, even if you ask us to delete them. If so, we'll explain why.
To use any of these rights, contact us using the details in section 1. There's no charge, and we'll reply within one month.
Complaints: if you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Changes to this policy
We'll update this policy if we change how we use your information, for example if we add a new service. The date below shows when it was last updated.
Last updated: 15 October 2026.